Orders
Please contact our Customer Service department by telephone or WatsApp at966508850834
Saturday through Thursday from 9:00 a.m. to 10 p.m
Please contact our Customer Service department as soon as possiblew by telephone or whatapp at 966508850834
Saturday through Thursday from 9:00 a.m. to 10 p.m
You may experience a few minutes delay after you have placed your order and before you receive the order summary. You should also check your “Spam” inbox, as the message may have been delivered there depending on your email settings. If you still have not received an email, please contact Customer Service. They will verify that the order has been successfully placed and will correct your email address if necessary
Delivery
Enjoy complimentary shipping on all orders With DHL
between one to seven business days between the date of your order and your date of delivery
are not sure of your zip code, please contact our customer service at+966508850834 and we will be happy to assist you
To track your order, click the “your account” link located at the top right of the Gulors.com website. Log in, then use the menu to track your order. If necessary, please feel free to contact our Customer Service department by telephone at+966508850834 you still have not received an email, please contact Customer Service. They will verify that the order has been successfully placed and will correct your email address if necessary
Predominantly for security reasons, Gulors.com will not process any order for which a P.O. box address has been providedhave not received an email, please contact Customer Service. They will verify that the order has been successfully placed and will correct your email address if necessary
For security reasons, all Gulors.com packages are personally delivered to their recipients. No package can be dropped off at a mailboxemail address if necessary
A signature is required upon receipt of your package. DHL only accepts the personal signature of the recipient.
We can indeed deliver to your hotel. Please provide the name and address of your hotel, as well as the dates that you will be staying there, in the “comments” area when you place your order so that our Customer Service can have your package delivered within the given time frame. If we are unable to deliver within this time frame, we will contact you to give you prior notice
Gifting
Your purchases are delivered in an box tied with a Bolduc ribbon
When confirming your order, it is possible to include an accompanying card for a gift order. You may also request a blank card that you may customize yourself
Add instructions and notes upon request
An order will be considered a “gift” if the civil status, last name or first name of the invoicing information is different from that of the delivery information. In this specific case, an invoice where the price of the items are not shown will be included in the package that is sent to the gift recipient.
To request an invoice where the price is not shown, even if your invoicing information is identical to your delivery information, please contact Customer Service as soon as possible after placing your order:+966508850834
Saturday through Thursday from 9:00 a.m. to 10 p.m
Only an exchange for a product of an equivalent or superior value is possible (the difference in price must be paid by you or the gift recipient). The gift recipient should contact our Customer Service department by telephone at+966508850834
Saturday through Thursday from 9:00 a.m. to 10 p.m
Payment
You can only pay for your purchases with a credit or charge card: MasterCard®, Visa®, American Express®
You should enter your credit card or charge card number, its expiry date and its card verification number on the relevant page. Payments via Paypal® and Apple Pay® are accepted
All the transactions made on the gulors.com website are secure. The padlock symbol next to the address bar of the page beginning with “https” indicates that you are in a secure setting. GULORS INTERNATIONAL has also established specific security measures to protect your personal information from non-authorized access
We accept international credit cards; however, when placing your order, you must enter the international billing address that is linked to your credit card
Yes, in this case please indicate the billing address associated with the card
Cards and other payment methods are not debited until an order has been accepted and sent. However, it is possible that your credit card or other payment method may indicate a reserve amount as soon as the order is placed
A unique code made up of 3 or 4 digits secures remote sale transactions.
This code can be found:
– on the back of your credit card in the signature field. It is made up of 3 digits (Visa or MasterCard, for example).
– or on front, above your card number. It is made up of 4 digits (American Express, for example)
Returns and exchanges
Your order will be accepted for return and exchange if it is returned or exchanged in its original condition and packaging
The Return within 1 day from the delivery date. Exchange requests can be made within 3 days of delivery. The exchange item(s) must be accompanied by the original receipt.
If you wish to return an item received as a gift, you may exchange it for an item(s) of equal value. Please contact our Customer Service
If you are unable or do not wish to use the pre-paid label service, please contact the Customer Service Department to obtain authorization for your return. You can then return your package by a carrier
For more safety, we do not accept returns and exchanges by mail, only exchanges and returns via FedEx and DHL shipping companies
In this case, it is your responsibility to obtain proof that the goods have been returned, and to return the goods by a registered carrier of your choice, which gives proof of posting and delivery. The cost of returning the goods, including shipping and insurance, shall be borne by you. Gulors is not responsible for items returned to Gulors.com which are lost, damaged, misdirected or delivered late.For any further information, please contact our Customer Service by telephone at +966508850834
Saturday through Thursday from 9:00 a.m. to 10 p.m
Only an exchange for a product of an equivalent or superior value is possible (the difference in price must be paid by you or the gift recipient). The gift recipient should contact our Customer Service department by telephone at+966508850834
Saturday through Thursday from 9:00 a.m. to 10 p.m
For hygiene and safety reasons, sealed products that have been opened are not eligible for reimbursement
Your order will be accepted for exchange if returned in original condition
